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Our Services

Since 1996, we have helped organizations answer the key questions they face.

This is just a small sampling – bring us your challenges and we will address them together.

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brand health icon

Brand Health

Brand Health

Understanding how your brand fares against competitors and over time across a full range of brand funnel metrics

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product development icon

Product/Service development

Product/Service development

Identifying the ideal mix of product and service elements that best motivates your customers and stands out from the competition

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public relations research icon

PR Research

PR Research

Using research to get media coverage and elevate your brand as a thought leader

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process improvement icon

Process Improvement/Benchmarking

Process Improvement/Benchmarking

Examination of best practices (within and/or outside your industry) to address deficiencies, achieve best-in-class status, and leapfrog rivals

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Customer Lifecycle Management

Customer Lifecycle Management

From shopping and selection through to customer experience and loyalty/attrition, helping to understand the client touchpoints with your organization

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market scanning icon

Market Scanning

Market Scanning

Review of new technologies, new categories of competitors, or other fast-moving market developments you need to stay ahead of

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personas development icon

Personas Development

Personas Development

Deep dive to understand how key segments think and what makes them tick

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revenue enhancement icon

Revenue Enhancement

Revenue Enhancement

Competitor side-by-side analysis (battle cards) and deep client & executive profiles to improve your sales effectiveness and results

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Ad Communications Development

Ad Communications Development

Understanding which executions are most relevant and compelling - and why

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make, buy or partner icon

Make, Buy or Partner

Make, Buy or Partner

Weighing M&A, de novo development, or partnership options to enter new lines of business

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win-loss analysis icon

Win-Loss Analysis

Win-Loss Analysis

Providing insight for understanding why prospects did - or didn’t - select your organization

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Strategy Formulation

Strategy Formulation

Stress-testing strategy through competitive scenario analysis

“My internal client is delighted with the talent supply chain research (...) Lenore and her team did a really good job. I was pleased to see that they not only answered our questions, but they really went the extra step to draw conclusions/comparisons that lend themselves to stories for us”

—Head of Market Intelligence, staffing firm